Troubleshooting

Troubleshooting and FAQ's

Printing Video Guides

Printing from a MacBook

Printing from a PC

Printing from a Chromebook

Printing from a iPad/iPhone

Release Print Job

Reset Printer PIN

WIFI Connections

Mac:

To connect to WIFI on a Mac, click on the WIFI symbol and select RVS.  Enter the username (ie. josephfsmith - no @rvschools.ab.ca) and password (the password that you use for Google/Moodle).

Your MacBook may ask you for extra permission to use the WIFI, and ask you for another username and password.  Typically, this second set of username/password is the username/password you would use for signing into YOUR MAC, and NOT school based accounts.

PC:

To connect to WIFI on a PC, click on the WIFI symbol and select RVS.  Enter the username (ie. josephfsmith - no @rvschools.ab.ca) and password (the password that you use for Google/Moodle).

Chromebook:

  • Click on the WIFI symbol and select RVS.
  • When the menu opens, change the following fields:
    • LEAP -> PEAP
    • Automatic -> MSCHAPV2
    • Default -> Do Not Check
  • Scroll down to 'Identity'
    • Enter in the username (ie. josephfsmith - no @rvschools.ab.ca)
  • Scroll down to 'Password'
    • This is the password that you use for Google/Moodle
  • Click on Connect/Continue/Next/etc.

Password Reset

If you need to reset your password, but have NOT completed your account recovery phone number, OR security questions, click here.

If you have ALREADY completed your account recovery and need to reset your password, click here.

Related Documents

No documents found.

Land Acknowledgment

Rocky View Schools would like to acknowledge the land and recognize all the Indigenous Peoples whose footprints have marked these lands from time immemorial. Together, we can learn and honour the Ways of Knowing of Indigenous Peoples for all future generations.